Customer satisfaction is a key measure for all of our clients. In order to meet their requirements for independent assessments of performance in this area, we have introduced professional mystery shoppers and other customer satisfaction assessments and audit services.
These services are available from both Voluntas, a specialist independent assessment provider and Gasway, a senior provider with enhanced customer contact capabilities. Available on an adhoc and long-term basis we believe our solutions add value to our customers through the clear advantages of independence and proficiency.
|Order / Project Scale & Type||Small (100 Properties) to large (100,000 properties) delivered on a term contract basis|
|No Of Contractors||One|
|Framework Type||Multi Contractor Framework, Licence Arrangements for Clients|
|Subordinate Contracts||Yes, Bespoke Service Contract|
|TUPE Enabled||Yes, a facility to manage inward and outward TUPE transfers is included|
|Commercial Arrangements||EP Framework Schedule of Rates or Client specific, such as Price Per Site|
|Flexibility||Bespoke Client Specification possible|
|Time To Access||Under two weeks in emergency access procedures and six weeks via mini-competition|
|Framework Start Date||4th October 2017|
|Framework End Date||3rd October 2021|
|OJEU Contract Notice||Click Here|
|OJEU Award Notice||Click Here|
|Quality||This framework was evaluated on the basis of 75% price and 25% quality, which can be adjusted via mini-competition to suit your specific requirements.|
|Coverage||National coverage subject to core housing stock being in East of England.|
|References||Specification, Pricing and Contractor references are easily obtainable by request.|
|Annual Charge||There is no joining fee or annual charge attached to the usage of this framework.|
|Membership Fee||Membership to Eastern Procurement is also free of charge for both of our membership options.|
Framework Overview As with all Eastern Procurement products and services, this framework features an incredible specification. It is easily accessible for all our members to enjoy and utilise as and when they require it. Whether that is for a one off programme of works or a scheduled planned improvements programme, it is designed to match each individual bespoke requirement
Why Use Us Our supply partnering contractors are pre-qualified and accredited in their area of expertise. They have met and surpassed our very stringent minimum requirements standard, guaranteeing the highest quality technical specialists whilst delivering exceptional value for money.
Our Service Our Frameworks are designed to make a real difference to our public sector members. Designed around their everyday needs and requirements, bringing with them genuine and measurable value for money efficiencies without compromising on specification, choice or compliance. Find out more