Mystery Shopper and Customer Satisfaction Services

  • Customer Satisfaction Survey Service
  • Mystery Shopper Service
Order / Project Scale & Type Small (100 properties) to large (100,000 properties) delivered on a term contract basis.
Mini Competition? Yes
Direct Selection Yes
Framework Types Multi Contractor Framework, Fast Licence Access
Subordinate Contracts Yes, Bespoke Service Contract
TUPE Enabled? TUPE Enabled
Commercial Arrangements Options to use Price Per Site and / or Schedules of Rates.
Resident Choices N/A
Delivery Process The EP Rolling Delivery System, providing clients with maximum budget control and contractors with low-risk delivery
Flexibilities A wide variety of measures
Time to access <2 weeks in emergency access procedures and 6 weeks via mini competition.