Heating Servicing

Providing a comprehensive 3-star certification, repairs and maintenance service to help keep your homes warm, working and compliant. Whether it’s the boiler, oil, gas, electric or alternative fuelled central heating, plumbing or electrics, our Framework effectively meets compliance objectives, achieves timely repairs and resident satisfaction.

Order / Project Scale & Type Small (250 Properties) to large (100,000 Properties) delivered on a term contract basis
Mini Competition Yes
Direct Selection Yes
No Of Contractors Five
Framework Type Partnering Multi-Client, Multi Contractor Framework.
Subordinate Contracts Yes, JCT MTC 2011
TUPE Enabled Yes, a facility to manage inward and outward TUPE transfers is included
Commercial Arrangements Price Per Property, Composite and / or Schedule of Rates
Flexibility Options can be varied to meet the individual requirements of the client, such as, choice of boiler manufacturer, heating type and system design
Delivery Process A 10 or 11 month cycle of servicing appointments and 24/7 responsive repairs. Further bespoke service cycles can be used
Time To Access Under two weeks in emergency access procedures and six weeks via mini competition
Framework Start Date May 2016
Framework End Date May 2020
OJEU Contract Notice Click Here
OJEU Award Notice Click Here
Quality This framework was evaluated on the basis of 60% price and 40% quality, which can be adjusted via mini-competition to suit your specific requirements.
Coverage Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Lincolnshire, Norfolk, Northamptonshire, Suffolk and neighbouring counties
References Specification, Pricing and Contractor references are easily obtainable by request.
Annual Charge There is no joining fee or annual charge attached to the usage of this framework.
Membership Fee Membership to Eastern Procurement is also free of charge for both of our membership options.


  • Framework Overview
    As with all Eastern Procurement products and services, this framework features an incredible specification. It is easily accessible for all our members to enjoy and utilise as and when they require it. Whether that is for a one off programme of works or a scheduled planned improvements programme, it is designed to match each individual bespoke requirement
Why Use Us                                                             
Our supply partnering contractors are pre-qualified and accredited in their area of expertise. They have met and surpassed our very stringent minimum requirements standard, guaranteeing the highest quality technical specialists whilst delivering exceptional value for money.

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Our Service
Our Frameworks are designed to make a real difference to our public sector members. Designed around their everyday needs and requirements, bringing with them genuine and measurable value for money efficiencies without compromising on specification, choice or compliance.

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