Responsive Repairs

Responsive repairs to occupied and void properties, including responsive upgrades.

Order / Project Scale & Type Small (250 properties) to large (100,000 properties) delivered on a term contract basis.
Mini Competition? Yes
Direct Selection Yes
Framework Types Partnering Multi-Client, Multi Contractor Framework
Subordinate Contracts Yes, Term Partnering Contract (TPC)
TUPE Enabled? TUPE Enabled
Commercial Arrangements Options to use Price Per Property and / or Schedules of Rates.
Resident Choices Appointment Times
Delivery Process 24/7 response service for emergencies and appointmented for standard repairs
Flexibilities Options to include call centre facilities and larger scale void improvements
Time to access <2 weeks in emergency access procedures and 6 weeks via mini competition.



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