Responsive Repairs

Providing an all-trades wrap around customer focussed, responsive repairs and voids improvements service with options for call-centre inclusion, Price per Property and Schedule of Rates transactional arrangements.

Key features include:

5 Contractors, options for use on a whole stock, partial stock and geographical top-up basis for reactive repairs and maintenance for all general building trades, out of hours reactive emergency repairs, void property repairs and major void improvements, areas of planned / capital maintenance works where Members wish to combine planned work programmes and void improvements.

Also included is an add-on option for the provision of normal and out of hours Call Centre Services – to provide call handling, responding to and managing calls on either an out of hours or 24/7 basis, including signposting and redirection services for other service providers.

Order / Project Scale & Type Small (250 Properties) to large (100,00 Properties) delivered on a term contract basis
Mini Competition Yes
Direct Selection Yes
No Of Contractors Five
Framework Type Partnering Multi-Client, Multi Contractor Framework.
Subordinate Contracts Yes, Term Partnering Contract (TPC)
TUPE Enabled Yes, a facility to manage inward and outward TUPE transfers is included
Commercial Arrangements Options to use Price Per Property or other models
Flexibility Options, including call centre facilities can be varied to meet the individual requirements of the client and larger scale void improvements
Delivery Process 24/7 response service for emergencies and appointmented for standard repairs
Time To Access Under two weeks in emergency access procedures and six weeks via mini-competition
Framework Start Date April 2016
Framework End Date April 2020
OJEU Contract Notice Click Here
OJEU Award Notice Click Here
Quality This framework was evaluated on the basis of 75% price and 25% quality, which can be adjusted via mini completion to suit your specific requirements.
Coverage Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Lincolnshire, Norfolk, Northamptonshire, Suffolk and neighbouring counties
References Specification, Pricing and Contractor references are easily obtainable by request.
Annual Charge There is no joining fee or annual charge attached to the usage of this framework.
Membership Fee Membership to Eastern Procurement is also free of charge for both of our membership options.



  • Framework Overview
    As with all Eastern Procurement products and services, this framework features an incredible specification. It is easily accessible for all our members to enjoy and utilise as and when they require it. Whether that is for a one off programme of works or a scheduled planned improvements programme, it is designed to match each individual bespoke requirement
Why Use Us                                                             
Our supply partnering contractors are pre-qualified and accredited in their area of expertise. They have met and surpassed our very stringent minimum requirements standard, guaranteeing the highest quality technical specialists whilst delivering exceptional value for money.

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Our Service
Our Frameworks are designed to make a real difference to our public sector members. Designed around their everyday needs and requirements, bringing with them genuine and measurable value for money efficiencies without compromising on specification, choice or compliance.

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