First choice for value for money

Since 2007, Eastern Procurement has been procuring more and better for less, continuously improving, attracting new customers and most importantly, delivering value-for-money.

Developed from an idea in 2006, Eastern Procurement became a contractual consortium in 2007 and a not-for-profit company limited by guarantee in January 2013.

As one of 13 approved consortia established by the former Homes and Communities Agency (HCA), we provide procurement and management solutions for our primary market, the social housing sector.

This sector is currently under increased financial pressure and because we are in the value creating business, our team has responded fast to a rapidly changing environment. Prepared for the challenges and opportunities that the current social housing environment presents, our frameworks deliver significant improvements in cost, quality and performance.

With an apetite for continuous development, our mission is to increase the range of frameworks we offer and expand the depth and spread of our geographical coverage. We aim to make provision for additional sectors to access our new frameworks, and once established, grow our organisation in new areas.

Additional benefits to EP include networking between members, which leads to more stalwart and consistent standards throughout the housing sector within East Anglia – Justin O’Connor 

Our Performance


 

Our Service Level Agreements

At EP we strive at all times to provide our members with high levels of customer service and in doing so we aim to meet the following SLAs:-

New Member Enquiries

From client decision to proceed to joining paperwork despatched within 10 working days if appropriate.

 

Direct Selection

From client decision to proceed to written confirmation of information required within 5 working days.

From receipt of all required information to Schedule 4 Order issued within 5 working days (If a contract is required instead of a Schedule 4 Order, this will be issued within 10 working days).

From completion of Schedule 4 Order/Contract by all parties to mobilisation meeting arranged and agenda issued within 5 working days.

 

Mini-Competition

From client decision to proceed to written confirmation of information required within 5 working days.

From receipt of all required information to opportunity published on In-Tend within 15 working days.

From receipt of bids to tender evaluation provided within 10 working days.

From acceptance of winning bid to mobilisation meeting arranged and agenda issued within 5 working days.

 

Queries relating to any Framework

Responded to within 5 working days.

 

Complaints

Acknowledged within 2 working days and responded to within a further 5 working days.